KOKOPRIME – Privacy Policy

Last Updated: 2025
Website: www.kokoprime.co.uk

1. Introduction

At KOKOPRIME, we respect and protect your privacy. We highly value the personal information you provide when using our website or services, and we are committed to ensuring that all data is securely managed. This Privacy Policy explains in detail how we collect, use, store, and safeguard your personal information. It also outlines our responsibilities, the limitations of our liability, and our rights to update and amend the policy as needed to comply with legal requirements and industry best practices.

2. Information We Collect

When you interact with our website or make a purchase, we may collect various types of information. This includes, but is not limited to:

• Personal Identification Information:
  Such as your name, email address, telephone number, shipping address, and other similar details that allow us to identify you.

• Payment Information:
  Details including your payment method and billing address. Please note that we do not store complete credit card information; this is securely processed by our third-party payment partners.

• Website Usage Data:
  Technical information including your IP address, device type, browser details, browsing behavior, and the pages you visit. This data helps us optimize website performance and user experience.

• Order and Transaction History:
  Records of your purchases, transactions, and interactions with our website, which allow us to manage orders and provide better customer support.

• Optional Information:
  Information you may choose to provide via surveys, customer feedback, or other interactions. While this data is not mandatory, it is used to improve our services and marketing efforts.

3. How We Use Your Information

The personal information we collect is processed for several important purposes, including:

• Order Processing and Delivery:
  We use your information to verify orders, process payments, arrange shipping, and provide customer support related to your purchases.

• Enhancing User Experience:
  Data is analyzed to improve website functionality, personalize your experience, and optimize our services. We also use aggregated, anonymized data for internal analysis and research purposes.

• Marketing and Promotional Activities:
  With your consent, we may send you newsletters, special offers, and information about our products. You can opt out of these communications at any time.

• Customer Service and Communication:
  Your contact details are used to respond to inquiries, provide technical support, and resolve issues that may arise with your orders or account.

• Legal and Regulatory Compliance:
  We use your data to meet our legal obligations and respond to requests from regulatory authorities, law enforcement, or other governmental bodies.

• Internal Security and Fraud Prevention:
  Information may be used to protect our website and business operations from fraud, unauthorized access, and other potential threats.

4. Sharing of Information

KOKOPRIME is committed to protecting your privacy and does not sell or rent your personal data. However, we may share your information with trusted third parties under the following circumstances:

• Logistics and Delivery Partners:
  To facilitate order delivery, your shipping address and necessary contact details are shared with our logistics partners. These partners are obligated to maintain confidentiality and comply with data protection standards.

• Payment Processing Providers:
  Your payment information is shared with secure, third-party payment processors solely for transaction purposes. These providers adhere to strict security protocols and do not retain your sensitive payment data.

• Legal Compliance:
  In the event of legal requirements, court orders, or regulatory requests, we may disclose your information to the appropriate authorities. This includes cooperating with law enforcement investigations when legally compelled.

• Business Partners and Service Providers:
  We may share limited, non-sensitive information with our business partners for purposes such as promotional campaigns, customer surveys, or technical support. All such parties are contractually bound to protect your data and only use it for specified purposes.

• Third-Party Analytics Services:
  Aggregated and anonymized data may be shared with third-party analytics services to help us understand user behavior and improve our marketing strategies. These services do not have access to personally identifiable information.

5. Data Storage and Security

We take data security seriously and have implemented a range of technical and organizational measures designed to protect your personal information:

• Encryption and Secure Transmission:
  All sensitive data is encrypted during transmission using industry-standard SSL/TLS protocols.

• Access Controls:
  Strict internal policies and access controls are in place to ensure that only authorized personnel have access to your data. Regular internal audits are conducted to assess compliance with these measures.

• Data Retention:
  We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable laws. Once the data is no longer needed, it is securely deleted or anonymized.

• Risk Acknowledgment and Limitation:
  While we strive to protect your data, no system is completely infallible. You acknowledge that data transmitted over the internet may be subject to risks beyond our control. KOKOPRIME shall not be held liable for data breaches resulting from force majeure events or unauthorized third-party actions.

• Liability Disclaimers:
  Our security measures are designed to protect your information; however, in the unlikely event of a breach, our liability is limited to the fullest extent permitted by law.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and gather data about your interactions with our site:

• Purpose of Cookies:
  Cookies help us track your shopping cart, login status, and website usage. They are also used to understand user preferences and improve our content, functionality, and advertising strategies.

• Managing Cookies:
  You can control or disable cookies through your browser settings. However, please be aware that doing so may impact the performance and usability of certain website features.

• Third-Party Tracking:
  We may integrate third-party analytics tools that use cookies to collect anonymous information about website usage. This data is used solely for enhancing the quality of our services and does not include personal identification details.

• Extended Tracking Technologies:
  In addition to cookies, we may use web beacons, pixel tags, and similar technologies to monitor user interactions with our marketing emails and website pages.

7. Your Rights and Choices

You have several rights concerning your personal data under applicable privacy laws:

• Right to Access:
  You have the right to request a copy of the personal information we hold about you.

• Right to Rectification:
  If any of your data is inaccurate or incomplete, you may request that we correct or update it.

• Right to Erasure:
  Subject to applicable law, you have the right to request the deletion of your personal data.

• Right to Data Portability:
  You may request that your data be provided in a structured, commonly used, and machine-readable format, so that you can transfer it to another service provider.

• Right to Object:
  You have the right to object to the processing of your personal data for marketing or other purposes. Please note that withdrawing consent will not affect the lawfulness of processing carried out before the withdrawal.

• Right to Withdraw Consent:
  You may withdraw your consent to our processing of your personal data at any time. This will not affect any processing that occurred before the withdrawal.

To exercise any of these rights, please contact us using the details provided in Section 12. We may require additional information to verify your identity before processing your request.

8. Children’s Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected data from a child under 16, we will take immediate steps to delete it from our systems.

9. Third-Party Links

Our website may contain links to third-party websites that are not governed by this Privacy Policy. Please note the following:

• Independent Privacy Policies:
  The privacy practices of these third-party sites may differ from ours. We encourage you to review their privacy policies before providing any personal information.

• No Liability:
  KOKOPRIME is not responsible for the content or privacy practices of any third-party websites linked from our site.

10. Disclaimer and Limitation of Liability

• Nature of the Policy:
  This Privacy Policy is provided for informational purposes only and does not create any contractual obligations between you and KOKOPRIME.

• Limitation of Liability:
  To the fullest extent permitted by applicable law, KOKOPRIME shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use or inability to use our website, even if advised of the possibility of such damages.

• User Acknowledgment:
  By using our website, you acknowledge and accept this disclaimer and limitation of liability, understanding that while we implement robust security measures, no online system is entirely secure.

• Force Majeure:
  KOKOPRIME is not liable for any failure to comply with this policy due to circumstances beyond our reasonable control, including but not limited to natural disasters, acts of government, or unforeseen technical failures.

11. Policy Changes and Amendments

KOKOPRIME reserves the right to update or modify this Privacy Policy at any time. Key points include:

• Effective Immediately:
  Any changes will be posted on our website and will become effective immediately upon publication.

• Regular Reviews:
  We encourage you to periodically review this policy to stay informed of any changes. Continued use of our services after any modifications constitutes your acceptance of the updated terms.

• Notification:
  In cases where significant changes affect your rights or the way your information is processed, we will provide a prominent notice on our website or contact you directly.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us using the details below:

• Address:
  Leeds, United Kingdom

• Phone:
  +44 (0)7727 747812

• Email:
  info@kokoprime.co.uk

13. Additional Provisions

• International Data Transfers:
  Your personal information may be transferred to and processed in countries other than your own. KOKOPRIME will take appropriate measures to ensure that such data is adequately protected in accordance with this Privacy Policy.

• Data Protection Officer (DPO):
  We have designated a Data Protection Officer responsible for overseeing data protection strategy and implementation. You may contact the DPO for any inquiries regarding your personal data or our practices.

• Consent and Voluntary Provision:
  By providing your information voluntarily, you consent to its use as described in this Privacy Policy. Should you choose not to provide certain information, please note that this may limit your ability to use some features of our website.

• Retention Policy:
  Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Once the data is no longer needed, it will be securely disposed of or anonymized.

Please read this Privacy Policy carefully. Your use of our website indicates your acceptance of its terms, which are designed not only to protect your personal data but also to safeguard the legitimate interests and operational security of KOKOPRIME. Should you have any concerns or require further clarification, do not hesitate to contact us.